Invent Upshot Help 2016-10-17T23:45:52+00:00

Sales details

Sales details

if you have requests about the sales process, contact us at the following email address : sales@aplixio.com

Technical support

Technical support

If you do not find answer in the user manual, tutorials or FAQs, feel free to contact us at the following email address : support@aplixio.com

General inquiries

General inquiries

For all other requests, contact us at the following email address : info@aplixio.com

Invent Upshot User Manual

The local user manual in english is opened by default when you press the « F1 » key in Invent Upshot. Alternatively, you can consult and translate the online user manual here.

Invent Upshot History

History of Invent Upshot releases including fixes, improvements and new features.

 

Invent Upshot FAQs

Find below answers for the most common questions.

Evaluate and Activate

We grant you a non-exclusive right to use a copy of Invent Upshot for a 30-day evaluation period, with a maximum of 25 managed computers, from the date on which you run it for the first time, to determine if the software fits your needs and provides the services expected. Invent Upshot can be converted to a registered version at any time, before or after the expiration of the trial period by purchasing one or more licenses from our website or our partners.

The maintenance plan is an affordable program that allows you to receive priority technical support by email and get all updates (major and minor) of the software for 12 months from the date of purchase and that, with no additional cost during the coverage period. This entitles you to always have the most current version of the product you purchased. The price of a maintenance plan is significantly less than the price of an upgrade.

Browse to the pricing tables, choose an edition then click on its « Purchase now » button. You’ll then be taken to our e-commerce that will ensure the secure payment process. Once your payment is approved, you will receive an email with your purchase proof and your invoice. At the mean time, send us your unique hardware ID displayed in the ‘About’ window, ‘License’ & ‘Purchase’ tabs. In return, we will send you an e-mail containing your perpetual and unique activation key. In the ‘License’ & ‘State’ tabs of the ‘About’ window, paste your key into the field ‘License key’ then click on the ‘Activate the license’ button to register your product (a restarting of the application will be necessary to activate your license).
Yes, all licenses are valid for a lifetime but you must own a valid maintenance plan to receive priority technical support by email and get all updates (major and minor) of the software.
No, your license is locked to your computer!
If necessary, send us an email to inform us of the change so that we can deliver a new license (new unique hardware ID) and disable the old license.
The software will not start. Only versions (minor & major) released before the end of your maintenance plan can be used.

Remote connections

If you cannot access data on the remote computer, please check the following possible causes :

WARNING!
Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. Consider backing up your registry before making these changes …

  • The remote computer is offline !
  • A remote connection requires network administrator rights. Make sure that the username and password you are using belongs to an administrator on the target asset. If the administrator credential is a domain member, be sure to specify both the domain and the username (DOMAINAdministratorName).
  • In Windows XP Professional, you can no longer use admin accounts with blank passwords for remote administration and management.
  • Windows 95, Windows 98 and Windows NT do not support by default “Windows Management Instrumentation”. You need to download the WMI Core from microsoft (Windows 95/98 or Windows NT 4.0) and install it.
  • In Windows 9x and Windows Me, the WMI application need to be stored in the startup section and the DCOM connections enabled. Press ‘Win+R’, type ‘regedit’ and then press ‘Enter’. Expand the key ‘HKLMSOFTWAREMicrosoftOle’. Locate entries named ‘EnableDCOM’ and ‘EnableRemoteConnect’ then set their values to ‘Y’. Expand the key ‘HKLMSOFTWAREMicrosoftwbemCimom’ and set the ‘AutostartWin9X’ value to ‘2’, set the ‘EnableAnonConnections’ and ‘SetupForDCOM’ values to ‘1’. Add a link to the ‘Winmgmt.exe’ file into the startup directory (the file is stored in the ‘%WinDir%System32WBem’ folder).
  • Check if Windows services “COM+ Event System”, “Remote Procedure Call (RPC)” and “Remote Procedure Call (RPC) Locator” are started. To enable this services, log on the target asset with an administrator account. Click ‘Start’, click ‘Run’, type ‘services.msc’ and then press ‘Enter’. Right click on one of this service and choose ‘Properties’ on the shortcut menu. In the ‘start mode’ list, select ‘Automatic’ and then click on the button ‘Start’. Finally, click on the button ‘OK’. Repeat the procedure for the other needed services.
  • If a Windows Firewall is enabled on the remote computer, a remote WMI exception should allow WMI traffic through. To add this exception, click ‘Start’, click ‘Run’, type ‘cmd’ then press ‘Enter”. At the command prompt, type ‘netsh firewall set service RemoteAdmin enable’ and then press ‘Enter’. If necessary, you can open the DCOM port. To do that, type ‘netsh firewall add portopening TCP 135 TCP135_DCOM. Finally, type ‘Exit’ to close the command window.
  • On Windows Vista in a Workgroup, the remote User Account Control (UAC) needs to be disable. This is not recommended, but it is necessary when monitoring a workgroup computer. Disabling remote UAC does not disable local UAC functionality. To disable remote UAC, log on the target asset with an administrator account. Press ‘Win+R’, type ‘regedit’ and then press ‘Enter’. Expand the key ‘HKLMSOFTWAREMicrosoftWindowsCurrentVersionPoliciesSystem’. Locate or create a DWORD entry named ‘LocalAccountTokenFilterPolicy’ and provide a value of one (1). When the value of this entry is zero (0), Remote UAC access token filtering is enabled.
  • Windows 95 and Windows 98 cannot connect to an Windows Server 2003.
  • Windows NT computers cannot connect to an operating system newer than Windows 2000 (Windows XP, Windows 2003, Windows Vista, Windows 7, …).
  • Windows 2000 computers need Service Pack 2 to be able to connect on newer operating systems like Windows XP and later.
  • Windows XP Home does not support remote management.
  • Windows 2003 WMI Provider is an optional component. This provider needs to be installed to perform network inventory from this OS. Open the ‘Add/Remove Programs’ in the control panel, click ‘Add/Remove Windows Component’, select ‘Management and Monitoring Tools’, click ‘Details’, check ‘WMI Windows Installer Provider’ and then click the button ‘OK’.
Yes, the login of the administrator is stored and encrypted in memory. It is not saved to a file nor in the registry.