Need help?
Need help?
You can consult the User Manuals, Tutorials and FAQs of our products:We’d Love to Hear From You, Lets Get In Touch!
Contact us if you have encountered a problem with our software during your evaluation or maintenance period. We also pay special attention to the various demands and suggestions of our users and testers. We wish also to thank you in advance for your contribution to the improvement of our products.
- Consult the Manual, Tutorials and FAQs available in the ‘Support’ page of the suitable product.
- Make sure you have the latest software version.
- Communicate exclusively in French or English.
- Provide the name and version of the software.
- Give your computer’s operating system.
- For registered users, provide your registration email and your license code. The consideration of your request will be priority.
- If you need to send a screenshot, do not use bitmaps files (BMP), prefer a compressed image format to avoid sending large email messages that saturate the bandwidth and that make them difficult to read on mobile devices.
- Receives answers sent from our server.
- Receives attachments in ZIP compressed format.
- Has a reply address that is working properly.
- Send only ZIP compressed files.
- Do not send executable files (e.g.: EXE format) in ZIP files.